France & Benelux Customer Care Executive
Marque
Ville
Domaine d’activité
Type d’emploi
The Opportunity
Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.
What you'll get to do
Centralize the relation with the France&Benelux Customers in the order to cash process
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
Tasks within the Order & Delivery management process
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
‘Transport’ management
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Claims management
Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints
Customer relationship
Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.
We'd love to meet you if you have
Experience: minimum 2 years in a similar job
Education: University Degree
Languages: French native or professional. Dutch or Flemish, English and spanish fluent
Competencies:
- Good communications skills
- Analytical skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure and workload
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A competitive compensation & benefits package
- Hybrid work policy
- On onsite gym and restaurant
Puig est un employeur engagé en faveur de l’égalité des chances, et tous les candidats qualifiés seront pris en considération sans distinction de race, de couleur de peau, de religion, de sexe, d’identité de genre, d’orientation sexuelle, de pays d’origine, d’origine ethnique, d’âge, de handicap, d’état civil, de statut d’ancien combattant ou de toute autre caractéristique faisant l’objet d’une protection légale.
Chez Puig, nous recherchons constamment des personnes enthousiastes et engagées, issues d’horizons et d’expériences très différents, afin de rejoindre nos équipes. Nous sommes convaincus que la création d’un environnement inclusif dans lequel vous vous sentez accueilli, valorisé, engagé et autonomisé renforce notre entreprise et favorise une culture qui nous encourage à travailler dur, à nous surpasser et à être innovants dans notre réflexion. En outre, nous pensons que la diversité de nos collaborateurs fait de nous une entreprise plus forte et mieux à même de servir nos clients dans le monde entier.