France & Benelux Customer Care Executive
Marca
Ciudad
The Opportunity
Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.
What you'll get to do
Centralize the relation with the France&Benelux Customers in the order to cash process
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
Tasks within the Order & Delivery management process
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
‘Transport’ management
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Claims management
Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints
Customer relationship
Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.
We'd love to meet you if you have
Experience: minimum 2 years in a similar job
Education: University Degree
Languages: French native or professional. Dutch or Flemish, English and spanish fluent
Competencies:
- Good communications skills
- Analytical skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure and workload
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A competitive compensation & benefits package
- Hybrid work policy
- On onsite gym and restaurant
Puig aplica políticas de igualdad en sus oportunidades de empleo, por lo que toda persona que solicite un puesto de trabajo y esté adecuadamente calificada será considerada, independientemente de su raza, color, religión, género, identidad de género, orientación sexual, origen nacional, etnia, edad, grado de discapacidad, estado civil, condición de veterano de guerra o cualquier otra característica protegida por ley.
En Puig buscamos constantemente a personas entusiastas y comprometidas procedentes de un amplio abanico de entornos y campos de experiencia para que se unan a nuestro equipo. Creemos que crear un entorno inclusivo en el que todo el mundo se sienta bienvenido, valorado, implicado y empoderado fortalece nuestro negocio y fomenta una cultura que nos inspira a trabajar duro, a desafiarnos a nosotros mismos y a ser innovadores en nuestra forma de pensar. Además, creemos que la diversidad del conjunto de nuestra plantilla nos hace más fuertes como compañía y nos permite servir mucho mejor a nuestros clientes en todo el mundo.