UK Customer Care Executive (Temporary)
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The Opportunity
You will be responsible for centralizing and managing the relationship with UK customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.
What you'll get to do
- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
- Oversee order and delivery processes, including order validation, release and follow-up
- Coordinate with logistics teams to manage delivery issues and delays
- Ensure efficient transport planning and shipment follow-up
- Handle customer claims, including analysis and creation of credit/debit notes
- Monitor and share performance KPIs with clients, identifying opportunities for improvement
We'd love to meet you if you have
- 2+ years of experience in a similar customer operations / order management role
- University degree
- Fluent English (C1/C2) and Spanish
- Strong knowledge of OTC processes, SAP, and Excel
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Puig aplica políticas de igualdad en sus oportunidades de empleo, por lo que toda persona que solicite un puesto de trabajo y esté adecuadamente calificada será considerada, independientemente de su raza, color, religión, género, identidad de género, orientación sexual, origen nacional, etnia, edad, grado de discapacidad, estado civil, condición de veterano de guerra o cualquier otra característica protegida por ley.
En Puig buscamos constantemente a personas entusiastas y comprometidas procedentes de un amplio abanico de entornos y campos de experiencia para que se unan a nuestro equipo. Creemos que crear un entorno inclusivo en el que todo el mundo se sienta bienvenido, valorado, implicado y empoderado fortalece nuestro negocio y fomenta una cultura que nos inspira a trabajar duro, a desafiarnos a nosotros mismos y a ser innovadores en nuestra forma de pensar. Además, creemos que la diversidad del conjunto de nuestra plantilla nos hace más fuertes como compañía y nos permite servir mucho mejor a nuestros clientes en todo el mundo.